At Barkaroo, we work to get your pet’s food and supplies to you as quickly and reliably as possible. Depending on your location and the items in your order, your order may be delivered locally by Barkaroo or shipped through a third-party carrier.
Barkaroo offers local home delivery to eligible addresses in our delivery area.
Qualifying local orders of $49 or more receive free home delivery. Available delivery options and estimated delivery timing will be shown at checkout based on your delivery address.
Delivery availability may vary based on location, product availability, holidays, weather, and other circumstances outside of our control.
For customers outside our local delivery area, eligible orders may be shipped using a third-party carrier.
Orders are generally processed within 1–2 business days. Shipping rates and estimated transit times are calculated and displayed at checkout.
Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, high shipping volumes, and other circumstances may occasionally affect delivery times.
Barkaroo currently ships to addresses within the continental United States.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Orders are typically processed Monday through Friday, excluding major holidays.
Orders placed after normal processing hours, on weekends, or on holidays may begin processing on the next business day.
If an item in your order becomes unavailable, we may contact you regarding a substitution, partial shipment, delay, or refund.
When tracking information is available, you will receive a shipping confirmation email after your order has been prepared for shipment.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.
Once an order has been transferred to a shipping carrier, delivery timing and handling are subject to the carrier’s operations.
If your tracking information shows that an order was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, or your building management when applicable.
If you still cannot locate your order, contact us and we will do our best to help.
Customers are responsible for providing a complete and accurate delivery address.
If an order is delayed, returned, or otherwise affected because an incorrect or incomplete address was provided, additional shipping or delivery charges may apply before the order can be resent.
If you have questions about shipping, local delivery, or an existing order, please contact us:
Barkaroo
Email: hello@barkaroo.com
Phone: (847) 852-1700
We’re happy to help.
